Does Star Valet charge a delivery or membership fee?
No. You pay our list prices which are the same as our retail locations.
There are no additional fees or gas surcharges applied.

Where do you pickup& drop-off our clothes?
You choose the location you would like our valet drivers to use for pickups and deliveries.
It is best if you choose a weather - sheltered location.

What type of bag do I use to put my clothes in?
Your Valet driver will provide you with a special bag that is both a duffel type bag and 60" hanging bag in one.

Do I have to be there when the drop-off or pickup is made?
No. There is no need to be home to use the service. Your Valet driver will service your pre-designated location.
                                                    
How do I pay for your services?
Your cleaning will be charged to your credit card. You will receive a monthly statement that will document your charges.

How will I know my personal drop-off and pickup days?
Upon sign-up, you will be visited by your Valet driver to confirm your start date, personal information and preferences, locations to use for pickup& delivery, and a welcome kit along with our Valet contract.

How do I tell Star valet about a special request for care of my garment?
Simply fill out the special tag provided to you in your "welcome packet" with instructions and attach it to the garment in question. Use this tag for clothing repairs, special handling or cleaning instructions.

How will I be sure I will get my garments back?
Your Valet driver will provide you with a book of garment checklists. Simply check off what is in the bag and keep a copy for your records.

What do I do if I have a problem with my order after I get my clothes back?
Simply call 913-908-2538 and your personal Valet driver will come back out and pick up your clothing at no additional charge. Our work is guaranteed and there is no charge to redo any garment.

Why are some shirts dry cleaned instead of being laundered?
Occasionally, we have to dry clean a shirt instead of laundering it. Many shirts contain silk, linen, polyester and spandex. If the shirt has any adornment, trim or embroidery that may bleed, of if the care label indicates low heat, it needs to be dry-cleaned. If the shirt contains dyes that are water soluble (bleeds in water) or washing can cause excessive fading, dry-cleaning is recommended. Some heavy oily spots from foods etc... will not be removed alone with washing. The solvent used in dry-cleaning will need to be used to remove the excess oil.


For immediate answers to question, just call 913-908-2538 to talk with your personal valet driver.